Newrelic Install for WebSphere - ClassNotFoundException

Newrelic Install for WebSphere - ClassNotFoundException

We've installed the NewRelic java agent on our WebSphere Application /
WebSphere Commerce system and in the NewRelic logs we are seeing this:
Sep 3, 2013 22:47:53 -0400 NewRelic 14 INFO: The data collector is
temporarily unavailable. This can happen periodically. In the event that
availability of our servers is not restored after a period of time, then
please report this to New Relic. java.net.SocketException:
java.lang.ClassNotFoundException: Cannot find the specified class
com.ibm.websphere.ssl.protocol.SSLSocketFactory
at javax.net.ssl.DefaultSSLSocketFactory.a(SSLSocketFactory.java:11)
at
javax.net.ssl.DefaultSSLSocketFactory.createSocket(SSLSocketFactory.java:6)
at com.ibm.net.ssl.www2.protocol.https.c.afterConnect(c.java:161)
at com.ibm.net.ssl.www2.protocol.https.d.connect(d.java:36)
at
sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1184)
at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:390)
at com.ibm.net.ssl.www2.protocol.https.b.getResponseCode(b.java:75)
at
com.newrelic.agent.transport.DataSenderImpl.connectAndSend(DataSenderImpl.java:550)
at
com.newrelic.agent.transport.DataSenderImpl.send(DataSenderImpl.java:600)
at
com.newrelic.agent.transport.DataSenderImpl.invoke(DataSenderImpl.java:480)
at
com.newrelic.agent.transport.DataSenderImpl.invokeNoRunId(DataSenderImpl.java:475)
at
com.newrelic.agent.transport.DataSenderImpl.getRedirectHost(DataSenderImpl.java:203)
at
com.newrelic.agent.transport.DataSenderImpl.connect(DataSenderImpl.java:193)
at com.newrelic.agent.RPMService.launch(RPMService.java:194)
at
com.newrelic.agent.rpm.RPMConnectionServiceImpl$RPMConnectionTask.attemptConnection(RPMConnectionServiceImpl.java:301)
at
com.newrelic.agent.rpm.RPMConnectionServiceImpl$RPMConnectionTask.access$1100(RPMConnectionServiceImpl.java:101)
at
com.newrelic.agent.rpm.RPMConnectionServiceImpl$RPMConnectionTask$3.run(RPMConnectionServiceImpl.java:235)
at
java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:452)
at
java.util.concurrent.FutureTask$Sync.innerRunAndReset(FutureTask.java:328)
at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:161)
at
java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$101(ScheduledThreadPoolExecutor.java:109)
at
java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.runPeriodic(ScheduledThreadPoolExecutor.java:191)
at
java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:215)
at
java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:897)
at
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:919)
at java.lang.Thread.run(Thread.java:738)
Caused by: java.lang.ClassNotFoundException: Cannot find the specified
class com.ibm.websphere.ssl.protocol.SSLSocketFactory
at javax.net.ssl.SSLJsseUtil.b(SSLJsseUtil.java:125)
at javax.net.ssl.SSLSocketFactory.getDefault(SSLSocketFactory.java:3)
at
javax.net.ssl.HttpsURLConnection.getDefaultSSLSocketFactory(HttpsURLConnection.java:41)
at javax.net.ssl.HttpsURLConnection.<init>(HttpsURLConnection.java:46)
at com.ibm.net.ssl.www2.protocol.https.b.<init>(b.java:26)
at
com.ibm.net.ssl.www2.protocol.https.Handler.openConnection(Handler.java:1)
at
com.ibm.net.ssl.www2.protocol.https.Handler.openConnection(Handler.java:5)
at java.net.URL.openConnection(URL.java:957)
at
com.newrelic.agent.transport.DataSenderImpl.createConnection(DataSenderImpl.java:676)
at
com.newrelic.agent.transport.DataSenderImpl.connectAndSend(DataSenderImpl.java:540)
... 18 more
There seems to be some documentation about how to update an Eclipse based
IDE environment to overcome this error in other situations, but nothing
specific to NewRelic. Has anyone seen this before that can offer
suggestions on how to fix the issue?